IT Support Specialist

Trasys International offers IT Consulting jobs at the European Institutions and International Organizations.

For our customer, EU institution based in Luxembourg, we are looking for an IT Support Specialist

Responsibilities:

• Act as second line of support for all the technical support issues
• Conduct diagnostics to determine the nature of problems, provide technical support and perform and repairs when possible to hardware, software and equipment
• On boarding of new staff
• Provide training for the usage of Video conferencing rooms
• Provide support in user account management, password reset etc.
• Provide support in Video Conferencing domain, IT equipment, M365 and all IT related domains

Requirements:

• Proven experience in IT/security support team
• Experience in providing support to users
• Ability to understand and identify user needs
• Ability to work in autonomous and proactive way
• Availability to arrange leave, teleworking and extended business hours with colleagues to ensure the continuity service
• Knowledge of M365, Azure and best practice methodologies (ITL or similar)
• Experience in providing User trainings
• Technical knowledge to configure Teams, Outlook, Sharepoint and Video Cong in meeting rooms.