Lead Process Design & Change Management Consultant – Payments

We are seeking a Lead Process Design & Change Management Consultant for one of our prestigious European institutional clients.

Key Responsibilities:

1. Design the Target Operating Model (TOM) for non‑EU External Office payments, ensuring alignment with standard processes and closing gaps.

2. Develop and run a change‑management communication plan that engages stakeholders and prepares them for new processes, functionalities and systems.

3. Conduct impact assessments, create communication material, coordinate training and provide operational updates.

4. Update existing procedures and controls and draft new documentation where needed.

5. Lead training and act as the primary Go‑Live contact, handling post‑implementation incidents.

6. Collaborate with Product Owners, Business Analysts and Scrum Masters to keep delivery on schedule and manage cross‑team dependencies.

7. Maintain a unified view of priorities and outcomes, ensuring timely sign‑offs, sprint inputs and backlog refinement.

8. Oversee the transition from the former to the new external service provider, facilitating engagement and identifying risk or control gaps.

9. Monitor project progress, deliver regular status reports and propose corrective actions when required.

Mandatory Requirements:

• 8 years in design of new processes, change management & digital solutions

• Proven experience in:

  • Development of Target Operating Model for payment processes

  • Delivering multi-entity technology and process transformation projects in complex environments

  • Developing and implementing change management and stakeholder management strategies

Nice to have:

• Excellent communication skills and interpersonal skills with the ability to navigate complex stakeholder environments

• Strong ability to influence stakeholders without direct hierarchical authority

• Good understanding of operational risk considerations in process transformation

• Accounts Payable (AP) with an understanding of AP-related processes and business impacts

• Project management certification (ideally in Agile)