Operations Solution Architect – Technical Writer

Job description

Our Values: Trust | Respect | Team spirit

Our secret: Our people who make the difference with their integrity and competences!

Operations Solution Architect – Technical Writer | Full-time contract | Athens - GR

Your daily work routine will include:

  • Design, describe and manage innovative solutions that showcase how our ICT consultancy services can achieve clients’ requirements and needs in the area of operations;
  • Collaborate with delivery teams and sales teams to maximize the client’s benefits derived from our software consultancy services and operations solutions;
  • Successfully address specifications in the context of tendering with adequate level of technical details and quality;
  • Lead and contribute to the design of operational procedures and/or enhancement of the customer’s existing operational procedures;
  • When necessary assessing the operational procedures currently in place and working with technical staff to recommend solutions to improve it;
  • Close collaboration with operations team (DevOps, SD, Application Management) to gain understanding of operations work and reflect to technical documentation;
  • Participation in internal texts improvement process.


  • Higher education or University degree preferably in Information Technology with at least 4 years of experience in Bid Management, Bid Writing and Pre-sales (alternatively IT Project Management, Service Manager or IT Consulting);
  • Experience with large bids in minimum one of the following sectors: European Institutions, Industry, Energy & Utilities, Finance;
  • Ability to successfully address specifications in the context of tendering with adequate level of details and quality;
  • Has analyzed, designed and described at the appropriate level as part of bid writing operational procedures such as incident/problem/change management, service support, application management or DevSecOps;
  • Shows leadership, creativity and ability for management;
  • Has excellent verbal and written communication skills in English (B2 or higher);
  • Any certification in ITIL, Amazon Web Services or MS Azure is considered as a plus;
  • Good team spirit and accountable for working in a multi-cultural and international environment
  • Fulfilled military obligations.