Senior program Coordinator/ Delivery Manager

Job description

Trasys International offers IT Consulting jobs at the European Institutions and International Organizations.

For a project at the European Commission premises in Brussels, Trasys International is looking for a Senior program Coordinator/ Delivery Manager. The consultant should have large experience in ITIL processes. 

The candidate should demonstrate expertise in the following areas:

  • Elaborate, together with the client and the partners, the strategy and roadmap for Service management tooling evolution
  • Draft/maintain the program Charter based on the strategy
  • Review the pipeline of projects to prioritize the projects to launch, keep or discard
  • Review the projects business case to approve initiation
  • Review the project plans
  • Review, with collaboration of an architect, the technical deliverables of projects designs
  • Lead the projects kick off, and follow up projects execution
  • Review and raise project and program level risks
  • Report towards partners and client the projects progress, risks, issues and achievements (5 to 10 concurrent projects)
  • Lead lessons learned sessions
  • Review and approve tooling related change requests
  • Review Incident reports
  • Coordinate work of development contractors, software providers and internal resources
  • Launch review and follow up continuous improvement initiatives around service management processes: Change, incident problem mgt (i.e. Service desk processes), but also Configuration, capacity, asset and knowledge management
  • Support the definition of elaborate reporting on Service management performance (SLAs, incident trends, problem resolution time, etc.) using SAP BO reporting.


  • You have a Bachelor's Degree level or 3 years of higher education in Information Technology or equivalent by experience;
  • You have at least 4 proven years on a similar position executed in large scale enterprise or international organization context;
  • You have a proven experience in taking strategic decisions,
  • You have strong communication/presentation skills and experience of working with various stakeholders and levels;
  • You have already used these technologies: MicroFocus Service Manager, SAP BO, ServiceNow (incoming);
  • You have a strong knowledge in ITIL V3 (mandatory), having certification a plus.
  • Knowledge or experience in an European Institution is an asset;
  • Advanced level of English and French with Excellent writing skills and ability to produce C-level presentations as well as technical blueprints.

Nationality and Security Clearance

As a Personal Security Clearance of level "EU SECRET/SECRET EU" might be requested for this profile, only candidates with a valid EU citizenship will be taken into consideration.

About us

We are TRASYS International, NRB Group, an ICT company with over 30 years of a successful track record working with European Institutions and Agencies, offering IT consulting, solutions and services. Our Mission is to help our clients keep up with the challenges of digital transformation by providing the right talent at the right time for the right job. To this end, we are constantly looking for talented professionals who are interested in working on challenging international projects and able to deliver high-quality results within multicultural environments. Our services include (but are not limited to) modernisation solutions, digital workspaces, cloud technologies and IT security. Our Headquarters are in Brussels and we have active accounts and offices across Europe (i.e. Luxembourg, Amsterdam, Athens, Stockholm, Geneva).