Senior Programme Coordinator (Remote)

Job description

Trasys International offers IT Consulting jobs at the European Institutions and International Organizations.

We strive to provide the best talent to our customers, and to do that, we need enthusiastic and competent people like you. If you feel ready for the European challenge, keep reading!


For a project at the European Commission, Trasys International is looking for one Senior Programme Coordinator. The consultant will perform as well Project Manager's tasks, and should have large experience in ITIL and PM² processes. 


  • In your role of Programme Coordinator, you will have the opportunity to: 
    • Elaborate, together with the client and the partners, the strategy and roadmap for Service Management tooling evolution;
    • Reporting on Service Management performance (SLAs, incident trends, problem resolution time, etc.) using SAP BO reporting;
    • Review the pipeline of projects to prioritize the projects to launch, keep or discard;
    • Coordinate work of development contractors, software providers and internal resources;
    • Cross-project dependencies coordination, ensuring all projects are reported on in order to maintain the full view of the programme activities (Weekly Programme report including dashboard & roadmap);
    • Launch review and follow up continuous improvement initiatives around service management processes: change and incident problem management (i.e. Service desk processes), but also configuration, capacity, asset and knowledge management.

  • In your role of Project Manager, you will have the opportunity to:
    • Draft/maintain the Programme Charter based on the strategy;
    • Review the project's business case to approve initiation, leading its kick off and follow-up;
    • Review the project plans and the technical deliverables of projects designs;
    • Review and raise project/programme level risks, maintaining the project fiches and risks;
    • Review and approve tooling related change requests;
    • Review incident reports;
    • Following-up on planning, progress, issues and risks for assigned projects, reviewing TA, SoW and LLD;
    • Report towards partners and client the project's progress, risks, issues and achievements (5 to 10 concurrent projects).

Requirements

  • You have a Bachelor's Degree level or 3 years of higher education in Information Technology or equivalent by experience;
  • You have at least 4 proven years on a similar position executed in large scale enterprise or international organization context;
  • You have a proven experience in taking strategic decisions,
  • You have strong communication/presentation skills and experience of working with various stakeholders and levels;
  • You have great collaboration skills and stakeholders management skills;
  • You have great coordination skills,
  • You have already used these technologies: MicroFocus Service Manager, SAP BO, ServiceNow (incoming) TEMPO, PM2 and SAFE;
  • You have strong knowledge in ITIL V3, having certification is a plus.
  • You feel comfortable managing portfolio's/programme projects and suppliers to ensure the quality of every deliverable.
  • Knowledge or experience in a European Institution is an asset;
  • Advanced level of English and French with Excellent writing skills and ability to produce C-level presentations as well as technical blueprints.


Some of the Technical Skills that will be useful for this role are Cyber Security (SOC), Identity Access Management (IAM), Enterprise Security Architecture models, VMWare ESX, KVM...


Nationality and Security Clearance

As a Personal Security Clearance of level "EU SECRET/SECRET EU" might be requested for this profile, only candidates with a valid EU citizenship will be taken into consideration.


About us


We are TRASYS International, NRB Group, an ICT company with over 30 years of a successful track record working with European Institutions and Agencies, offering IT consulting, solutions and services. Our Mission is to help our clients keep up with the challenges of digital transformation by providing the right talent at the right time for the right job. To this end, we are constantly looking for talented professionals who are interested in working on challenging international projects and able to deliver high-quality results within multicultural environments. Our services include (but are not limited to) modernisation solutions, digital workspaces, cloud technologies and IT security. Our Headquarters are in Brussels and we have active accounts and offices across Europe (i.e. Luxembourg, Amsterdam, Athens, Stockholm, Geneva).