ServiceNow Team Leader

About the Role

Are you an experienced ServiceNow Developer with a passion for leadership, problem-solving, and continuous learning? Join our dynamic team and take the lead in maintaining and enhancing cutting-edge ServiceNow solutions. You'll work in a collaborative, international environment, bridging technical expertise with team mentorship while delivering innovative ServiceNow implementations.

This role is perfect for a proactive, technically skilled individual ready to grow alongside a team of talented professionals.

Key Responsibilities

• ServiceNow Development: Lead the development and maintenance of ServiceNow platforms, focusing on HRSD, portals, app engine, and API integrations.

• Implementation Projects: Drive implementation and customization of HR modules, ensuring seamless functionality and user experience.

• Team Leadership:

  • Guide and mentor junior and intermediate developers.

  • Foster a learning environment, encouraging team members to solve problems and grow independently.

  • Act as a liaison between clients and the team, ensuring clear communication and alignment.

• Problem-Solving: Proactively identify and resolve technical challenges, ensuring project success and client satisfaction.

• Training: Support team development by identifying areas for improvement and providing tailored guidance.

What You’ll Bring

Technical Skills

• 8+ years of experience in IT, including ServiceNow development.

• Proven expertise in HRSD (HR Profile, HR Case Management).

• Strong knowledge of:

  • App Engine and custom application creation (e.g., App Engine Studio).

  • Employee Service Portals (implementation and enhancements).

  • API integrations.

  • Bug fixing, maintenance, and enhancements.

• Familiarity with Technical Analysis (TA) and Technical Design (TD) processes.

Leadership and Teamwork

• Experience leading development teams in an agile environment.

• Exceptional mentorship skills with a track record of training junior developers.

• Ability to stay calm under pressure and solve problems effectively.

• Strong interpersonal and communication skills for client-facing responsibilities.

Soft Skills

• A continuous learning attitude and a proactive approach to knowledge gaps.

• Resilience and adaptability in dynamic, multicultural environments.

What’s In It for You?

• Opportunity to lead impactful projects with top-tier clients.

• A collaborative, inclusive work culture that values innovation and growth.

• Competitive salary with opportunities for financial and career advancement.

• Access to cutting-edge tools and platforms to expand your technical expertise.

• The chance to work with an international team on diverse and challenging projects.