Support engineer (with Mobile experience)

Job description

Type of Contract: Freelance


·        Setting up and configuration of PC, Mac and mobile devices hardware 

·        Installation and configuration of software components in the PC, Mac configuration or mobile devices 

·        Administration of the local environment, directly related to the PC or mobile devices environment 

·        Participating in defining and documenting configuration of the PC or mobile devices environment 

·        Documenting operational support procedure 

·        Drafting technical content for knowledge database 

·        Security administration and monitoring, in adherence to the security rules imposed by the European Institution central security service (complemented by local rules where needed). This task includes anti-virus protection. 

·        Software asset management 



  • University degree in relevant studies;
  • Very good skills in Office Automation ( MS Windows, Mac OS, MS Office, productivity applications), digital workplace and mobile computing 
  • Experience in programming languages and scripting 
  • ITIL V3 Foundation Certified (or the certification must be passed within 3 months after the start of the contract)
  • Minimum of 3 years of relevant professional experience


What We Offer

In order not to be just another outsourcing provider, we guarantee a personal follow up during your employment at the Institutions. Every consultant has a dedicated Trasys career coach in order to facilitate the communication and career follow-up. We regularly organize social events like lunches and after work drinks, to create an occasion for you to meet with other Trasys colleagues and management in a relaxed setting. Moreover, we are able to offer a secure employment thanks to our stable contracts with the Institutions since the last 20 years.