Support Manager

Job description

  • Coordination between the project team and the service support team
  • Organization, implementation and maintenance of IS Support
  • IS service management
  • Provide users with the required information and manage the information sites
  • Management and follow-up of users’ requests
  • Participation in user, service and project meetings
  • User guidance and information mostly for financial information systems, considering this topic as an asset for the new version of this system (SAP environment)
  • Follow-up of service quality
  • Management of incidents related to information systems; organization of the reporting
  • Conception and organization of user documentation for information systems 

Requirements

• Proven knowledge in support of information systems - (ABAC would be an asset)

• Advice and assistance including business process management (AD, AC would be an asset)
• Ability to cope with the fast changing technologies used in web site management. (SAP Knowledge is an asset)
• Excellent communication/ writing skills in French and English
• Ability to apply high quality standards
• Able to cope with the needs of multi-language organisation
• Capability of working in an multicultural environment, experience in team working.

• 5 Working years of experience after studies (mandatory)