Support Specialist

Job description

Trasys International offers IT Consulting jobs at the European Institutions and International Organizations 🌎 We strive to provide the best talent to our customers, and to do that, we need enthusiastic and competent people like you.


If you feel ready for the European challenge, keep reading! 👇


For our customer, a EU institution based in Luxembourg, we are looking for a highly motivated Support Specialist


The Support Specialist is responsible for supporting the ongoing projects to achieve the autonomy of the organisation and provide the maintenance and support needed to end users. He will also provide trainings to the users and on boarding to the new comers. 


The candidate shall perform the following tasks;


  • Act as a 2nd line support for all the technical issues
  • Conduct diagnostics to determine the nature of problems, provide technical support and perform repairs when possible to hardware, software and equipment
  • On boarding of new staff
  • Provide support in video conferencing domain
  • Provide training for the usage of video conferencing rooms
  • Provide support for IT equipment
  • Provide support in user account management, password reset, etc
  • Provide support in the domain of MS 365
  • Provide support in all IT related domains

Requirements

  • Bachelor degree in a relevant field
  • Proven experience in IT/security support team
  • Experience in providing support to users
  • Knowledge of MS365, Azure and best practice methodologies ( ITIL or similar)
  • Experience in providing user trainins
  • Technical knowledge to configure Teams, Outlook, Sharepoint and Video Conf. in meeting rooms
  • Availability to arrange leave, teleworking, and extended business hours with colleagues to ensure the continuity of the service