System Exploitation Analyst

Job description

We are looking for a Technical Analyst to join our team at our client, active in the utilities sector in Brussels.

As a Technical Analyst, your responsibilities will be the following:

  • Analysis of non-functional requirements
    • Define the operating Non-Functional Requirements necessary for the proper management of the solutions proposed by the IT Production operational services (monitoring, alerting, production plan, etc.).
    • Estimate the resource loads required for the deployment of the solution.
    • Evaluate the recurring costs of the exploitation of the new solutions.
    • Provide the system designer with the necessary information to update the capacity plan and evaluate the required material resources (hardware, licenses).
    • Coordinate and manage the deployment of application packages in the test, acceptance, and production environments.
    • Coordinate and manage environment refreshes.
    • Maintain the production plan and document its evolution following the introduction of new or modified application chains.
    • Ensure clear communication with project collaborators to guarantee the functional consistency of the overall solution.
    • Contribute to the establishment and documentation of the global test approach materialized in the Master Test Plan.
    • Define and document the detailed scenarios and scripts for the operational tests based on the information provided by the Functional Analysts and Systems Designers.
    • Implement and execute the tests according to the defined plan.
    • Report on the progress of the tests via the tools used for this purpose.
    • Evaluate, analyze and document identified bugs and follow up on their resolution in the context of the tests under your responsibility.
  • Configuration and deployment
  • Testing
  • Transition to operations
    • Write manuals and operating instructions based on information received from System Designers and Functional Analysts.
    • Organize the necessary trainings for operators when taking over new applications.
  • Operations
    • Carry out end-to-end monitoring of applications deployed on the infrastructure.
    • Analyze the logs generated by the applications and monitoring systems on a daily basis.
    • Resolve incidents transmitted from the first line, either permanently or via a workaround validated with the user, in compliance with the applicable SLA.
    • Document the workarounds.
    • Participate in the management of the problem portfolio by ensuring sufficient preliminary documentation and a high-level estimate of the associated workload.
    • Analyze problems to identify the root cause, define and execute an action plan to definitively solve the problems.
  • Documentation
    • Update application operating documentation.
    • Write and maintain the “Operations Guides” for systems and applications.
    • Write and maintain the "Jobs Description Documents" for the Production Plan.
    • Write and maintain the “Standard Operating Procedures” for the DRP.

Requirements

  • You have at least 5 years of experience in a similar function.
  • You have a background as a System Engineer. 
  • You are fluent in French and/or Dutch and have a perfect knowledge of English, both written and spoken.
  • You have a profound knowledge of Windows. 
  • You have experience in an infrastructure environment. 
  • You are rigorous and conscientious.
  • You are a good communicator.
  • You are enthusiastic and autonomous